Industry leaders discussed the increasing importance of modern technology to guests and revenue generation. As mobile phones and tablet computers become ubiquitous, the basic nature of a hotel’s guest experience and service has been challenged. “Mobility is such a big, important area of change right now and it comes in several flavors,” said Doug Rice, EVP and CEO of Hotel Technology Next Generation. “One side relates to distribution, selling hotels through mobile. This is almost getting old. Another side has to do with guests bringing their mobile devices into hotels with the entertainment content they want and interacting with everything in life.” Rice, however, said he believes the industry-leading iPhone will not shake out to be the dominant platform for hoteliers. Get the full story at Hospitality World Network