Mobile booking engines in conjunction with other mobile solutions create a full customer journey far beyond the reservation and other technology can support a number of customer facing concepts that allow a hotel guest to check into their room without ever interacting with the front desk. For example, hotels are able to provide a QR code on reservation confirmations which can be scanned by a check-in kiosk upon guest arrival. A room will be assigned, the credit card payment will be pre-authorized, and a registration form will be printed for the guest to complete. Then the kiosk will code a traditional key card for guest access to their room. We’ve successfully completed pilot projects with door look system providers allowing the usage of encrypted audio signals and touch-less concepts to open hotel room doors. Another exciting new example of mobile hotel technology is online guest check-out that works in conjunction with MICROS OPERA PMS. The convenient process begins the day before check-out with a text message offering an online option executable from a guest mobile device. If the guest chooses to use this method, the payment will then be verified by a third party service provider and the guest will be asked to enter approximate departure time. The technical check-out and the invoice production is done with the night audit the following day, which secures that any additional consumption is covered. This ensures that the process is quick, easy, and the guest only needs to drop off their key at the front desk before leaving. Get the full story at Micros