The GBTA Foundation and American Express Global Business Travel designed this study to identify key drivers of business travel satisfaction and differences for generational groups. The study took a deeper look into what drives and impacts business travel satisfaction for frequent travelers by generation to help companies identify key areas that need attention. Understanding that different generations place a different value on business travel amenities and options will help companies build programs that will meet the needs of their workforce as a whole. This cross-sectional study examines the causal relationships between frequent business travelers’ experiences and business travel satisfaction. The results are analyzed on first an aggregate basis and then a generational basis that is comprised of three defined generations: Millennials, Generation X, and Baby Boomers. Get the full story and download the report at American Express Travel