Feelings, emotions - they run the world and they’re especially important to travellers. Taking a trip is usually a very exciting event that people will be happy and upbeat about. To maintain that feeling, travellers will have very specific desires for what their vacation will include - and much of it centres around personalised experience, whether it be at the front desk or when looking for help from a hotel staff member. This is where your business needs to ensure it’s catching the eye of guests, and fulfilling the emotional sensation they want from their hotel stay. Get the full story at SiteMinder