For open booking to work, we must first solve the challenge of data capture. If employees are allowed to book through any channel they prefer, there must be a way to bring all of that data together in a consistent, real-time format. Until recently, most solutions relied on travelers to forward their confirmation emails to the open booking provider. These emails would be parsed and converted into useful data for reporting and other purposes. It’s no surprise that this method has gaps. Road warriors are busy, and often forget (or can’t be bothered) to forward their confirmation emails. The good news is that open booking systems are fast closing this gap. Get the full story at Tnooz