The majority of hotel rooms are reserved online through agencies like, and, which get their inventory from hotels and other resources. But there is also a second tier of booking sites affiliated with the big agencies also offering hotel rooms for sale, and this is where consumers can run into trouble. “Many of them actually look a lot like the hotel sites. But, in fact, they’re not,” Katherine Lugar, the president and CEO of American Hotel and Lodging Association (AHLA) said. These third-party websites show up in search results and as paid ads, and when consumers book a room through them, often unwittingly, common complaints with the reservations include confusing cancellation and refund policies, ignoring requests for disabled or family accommodations and lost or mis-booked reservations, according to the AHLA. Get the full story at ABC News