Travelers are increasingly demanding robust and reliable mobile apps for navigating hotel visits. The Ritz-Carlton sensed the importance of this demand a few years ago when it released the first version of its brand-wide app. Naturally, the initial release would need adjustments. Rather than bolt new updates onto the app every time a new idea came up, the brand decided to study the user experience for an extended period of time. With the insights gathered from this process, the brand intends to provide an app experience that is satisfying on a functional and emotional level. The new app features enhanced check-in and check-out capabilities, real-time service requests and a review of bills. Service requests such as a shoeshine, turndown service or more fresh towels can be made through the app. Get the full story at Luxury Daily