"If you combine these things, you can ideally start creating interactions with humans on an individual basis. It allows us to go back to the travel agent who knew us and our families and knew if we wanted to take a taxi or an uber for example." But he acknowledged his team still has a long way to go before they produce a chatbot that will be able to answer travellers' often complex travel questions perfectly. Chatbots "learn" through their interactions with humans: the more people use them, the more information they store, enabling them to answer more queries more comprehensively. "People won't just put in dates and where they want to go anymore, they'll have pretty specific and complicated queries. Voice-activated technology and AI can answer unstructured requests instantly. It's a great opportunity but an interesting engineering challenge," he said. Get the full story at stuff