Unchurch has been a travel agent - or “advisor” as he prefers - for his entire career. He knows that the role of travel agents shifted in 1976, when Sabre started installing its systems in travel agencies, and then again in 1995, when Delta Air Lines stopped paying commission on air bookings. Since then, agents that just booked trips have disappeared. The ones left behind know the the most important conversation “Is the conversation after the trip.” Watch the video at Skift