Speaking as the company prepares to mark the official 175th anniversary date this month with a series of events, Darbandi, director of retail and customer experience, said Thomas Cook shops would remain an important part of the business while the look and feel of the stores would continue to evolve. She said: “My prediction is that retail will always be a very big channel for us at Thomas Cook. I don’t think that will change much for us. “Yes, in 20 to 30 years’ time, shops will have evolved, but I don’t think it will change how important the people are and the product knowledge; that’s why agents are there. “The look and feel of the shops will constantly evolve, but there will still be a requirement for agents on the high-street for many years to come.” Get the full story at Travel Weekly UK