In addition, new technologies and tools are pressuring the traditional model of bundling travel program services within the agency relationship. It's time for a new approach. Total Cost of Ownership, used successfully in other parts of the organization, accounts for and optimizes all cost factors, visible and hidden, within the travel, meetings, payment and expense management ecosystem. This should be the year for ditching traditional thinking in order to deliver incremental results. An added incentive for programs to commit to new thinking are the CFOs and chief procurement officers who are charged with leading initiatives that deliver innovation to their organizations but are hard pressed to find new sources. Get the full story at Business Travel News