Speaking to Travel Today, vice president and regional managing director Asia Pacific, Patrick Andres, said predictions that traditional agencies would be smothered by the growth of online within a matter of years had not been borne out for a number of reasons. Although he admitted that significant growth in direct sales has been seen in recent years, he stressed that is a “normal” part of any evolution. “Anything that’s new will grow faster,” he said. But many airlines that were once entirely direct have now reevaluated their distribution mix. “They are now stepping back and saying that they value the travel agency community, they value other forms of indirect distribution,” Andres said. “You always get to this point of equilibrium.” Get the full story at Travel Weekly Australia