In its survey, 63% of respondents said the travel industry was the worst for customer service, followed by the leisure and hospitality industry (57%) and retail (54%). In comparison, energy companies were voted for by just 21%, insurance companies by 19% and telecoms 15%. Almost three quarters of the 2,488 respondents who took part in the survey said customer service in the UK was 'poor' and only 10% said it was 'good'. The biggest bugbear was robotic or scripted responses from customer service agents, followed by conflicting advice from different agents, foreign call centres or agents that are hard to understand, long hold times on the phone and rude staff. Get the full story at TravelMole