When asked to think about their organizations three to five years from now, most travel managers envision handling an increased volume of work, but only a slim majority anticipate having more staff to help with that work, according to survey results released today by BostonCoach at the National Business Travel Association (NBTA) Convention and Exposition in Boston.

BostonCoach is a leading ground transportation and transportation management company that assists corporations with the comprehensive management of large transportation programs, including executive sedan service, road shows and complex events such as major sporting events.

?Our best advice to travel managers faced with a crush of work is to avoid single-service vendors,? says BostonCoach president and CEO Jonathan P. Danforth. ?Look for deep expertise in a partner that can assist with developing and delivering on a strategy that weaves together separate-but-related offerings such as high-touch service for executives and events transportation for large groups.?

Seventy-nine percent of travel managers expect more work over the next few years, but only fifty-one percent anticipate an increase in staffing to keep pace with the work. Perhaps technology is supposed to pick up the slack: 87 percent of the travel managers surveyed expect to be relying more heavily on technology. Seventy-two percent say that their use of technology has made them more efficient.

?Increased efficiency is one reason we?ve been working to roll out the first phase of our major replatforming project next month,? adds Danforth. ?Now in testing, the R.I.D.E. ? the redesign of our information delivery environment ? will enhance our reservations and dispatch systems so that our travel-manager partners can focus on the many other issues in front of them and be assured their clients are receiving the best service possible.?

In eyeing the future, travel managers expect their budgets to grow but their roles to remain about the same: Forty-nine percent expect no change or a decrease in their responsibilities, which may be fine by them. Eighty-five percent characterize themselves as so happy with their job that they?d recommend it to others.

The BostonCoach survey of 131 travel and events professionals was fielded online in June, 2007.