The Association of Corporate Travel Executives (ACTE Global) and BCD Travel carried out a survey of 301 travel managers for the study, which highlighted the fact that approaches to quality measurement in corporate travel management have remained unchanged for decades despite changes in the industry such as moving to mainly online bookings and digital trip management. When asked how they measure their programmes’ quality, the majority of respondents agreed they use a variety of sources for culling data. Ninety-four per cent said they rely on their TMCs and 81 per cent on their suppliers. Meanwhile, 71 per cent use internal expense reporting, 67 per cent depend on corporate card data and just 61 per cent leverage traveller surveys. Get the full story at Buying Business Travel Read also "Are companies asking the wrong questions when evaluating travel programs?" at Business Travel News