In the past, a consumer would go to an agency and book travel accommodations via mail or over the phone. But now, the consumer has an abundance of choices and is able to hop online to book a hotel or stay in someone else's home through services like Airbnb. Rather than build solutions internally, companies in the travel and hospitality sector turn to Software as a Service platforms like TravelClick, which offers an e-commerce or reservation platform white-labeled to the hotel. Here is TravelClick CIO Joseph Eng's take on how technology is changing in the hospitality industry. Get the full story at CIO Dive