Travelers use mobile devices as concierges
Oct 17, 2014
Many consumers now use mobile devices as personal concierges, due to the large presence of hotel and travel mobile applications such as Expedia.com and Kayak.com that allow for easy booking and browsing.
Travelers rely on their personal devices to look up restaurant and hotel reviews, activity information and updated travel times. Mobile devices also allow for easy sharing of vacation snapshots on social media sites.
A new Expedia/Egencia study revealed that 76 percent of travelers claimed their smartphones are “very important/critical” to daily life, while more than one-third of the world’s travelers use their mobile device more while traveling than while at home.
However, consumers believe themselves to be well-versed in mobile device etiquette, with 53 percent of surveyors saying that making calls on speakerphone is considered offensive in public, followed closely by taboos of playing music without headphones and taking photos of strangers.
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