Delta Air Lines, whose Economy Comfort seating just became available to Travelport subscribers this week, can be accessed by agencies via Travelport Options Integrator, a software application installed on the GDS workstation. When a Delta segment is booked, Options Integrator will alert the agent that Economy Comfort is available. When the agent confirms interest in the purchase of the seat, a web-based application is automatically launched and the purchase of the optional service completed directly with the carrier. Remarks information is added to the PNR and the agent is “dropped back” into the GDS. The PNR can then be run through any agency business process to capture the seat purchase information and prepare that information for transmission to the back office. Get the full story at Travel Market Report and Travelport