Travelers will access the chatbot, powered by Microsoft Bot Framework and Microsoft Cognitive Services, through Facebook Messenger, and it will pass any requests it cannot handle to a live travel agent. Sabre plans to use the trial to gather data on how often travelers use the chatbot and when they need to divert to a live agent. “Travelers want technology to deliver a more seamless experience, especially when managing on-the-go changes and disruptions,” said Mark McSpadden, vice president – emerging technology and products of Sabre Corporation. “Together with Microsoft and our agency partners, we are exploring how AI and chatbots can provide travelers with the self-service solutions they want for routine requests while helping travel agencies provide personal service for more complex needs.” Get the full story at BTN and Sabre