Egencia found surprising differences in the perceptions and confidence levels of global business travelers on the impact of emerging technologies such as artificial intelligence (AI) and virtual reality (VR) on corporate travel. Results from the 4th edition Egencia Business Travel and Technology Survey show business travelers abroad remain much more pessimistic about the potential of emerging technologies to improve the business travel experience, compared to confidence levels of U.S. business travelers. More than half (55 percent) of U.S. business travelers believe AI advancements can improve their travel experiences, with 62 percent rejecting the belief that AI and VR could end mankind as we know it today. While U.S. business travelers are cautiously optimistic that emerging technologies can improve their business travel experiences, they recognize the need for balance between technology and human interaction. When compared to other regions, business travelers outside the U.S. have lower confidence levels and are far less optimistic about the use of technology overall. “The adoption of new technologies is increasingly happening on the consumer side, ahead of the corporate world. AI and VR are no exception and are very much in their infancy. However, similar to disruptors in other technology-led industries, investments in new technologies that create simplicity and improvements in experience will ultimately win over business travelers and drive significant change in the overall industry,” said Michael Gulmann, chief product officer at Egencia. “There is a fundamental shift already happening in the traveler mindset that companies need to anticipate travelers’ needs and simplify all aspects of business travel, regardless of how a traveler chooses to interact with travel companies. As such, there is a balancing act for travel companies to ensure they offer the latest technology, alongside the ability for travelers to connect with a live person anytime, anywhere.” Get the full story at Egencia