Four of the six segments -- upscale, midscale full-service, midscale limited-service and economy/budget -- improved in satisfaction in 2009 compared with 2008.

Guest satisfaction with luxury hotels, which have been hardest hit in the downturn, remained stable from 2008, the survey showed, while satisfaction with extended-stay properties deceased slightly.

"Many hotel brands have successfully focused on guest satisfaction, despite steep rate discounts, staff declines, reductions in in-room amenities and a halt on renovations," said Michael Drago, director of the global hospitality and travel practice at J.D. Power and Associates.

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