Top travel websites including EasyJet and Lastminute.com are failing to meet customer expectations, according to a study by Global Reviews.

The websites were assessed against more than 600 criteria including the information available to prospective customers, customer support and site usability.

For online bookings, Expedia received the highest score of 65 per cent, closely followed by Ebookers with 64 per cent. Lastminute and Ebookers scored over 80 per cent for their error management system which helps customers through the booking process.

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