Set to open in mid-January, the Virgin Hotel Chicago will not impose fees on various things that other hotels routinely charge for, including high-speed Wi-Fi and business center services. And travelers will be able to cancel a reservation as late as midnight on the day of arrival without being charged. “We really tried to home in on the pain points that customers complain about,” said Laura Kilroy, a spokeswoman for Virgin Hotels, which also plans to open a hotel in Nashville in 2016 and in New York in 2017, and has said that London is among the other cities it is considering in an eventual introduction of 25 hotels with the same policies. Virgin’s no-fee and liberal cancellation policies are in contrast to a trend among hotel companies, which have been increasing revenue by adding surcharges to the basic room rate for various services that will total a record $2.25 billion this year, according to a forecast by Bjorn Hanson of the New York University Tisch Center for Hospitality and Tourism and Sports Management. Get the full story at The New York Times