Great thoughts from a greath author (Henry Jenkins, Convergence Culture) collected on a great blog:

- Convergence is not about technology, it's about culture. It's about the flow of information across all media channels.

- Users will move the media across those channels illegally if there isn't the legal means to do so.

- Silencing your critics is never the way to go. Even the people who hate you and your product are providing input you can use to improve your product.

Get the full story at Forrester's Marketing Blog