In the next installment of ReviewPro’s free webinar series, we show you how to design, analyze and act upon guest satisfaction surveys (GSS), integrate them with review data, and use them to guide improvements throughout your hotel. Topics - Surveys vs. online reviews: key differences - How to design surveys that generate high response rates - How to compose questions that elicit the feedback you need - Integrating GSS data with review data for a 360° view of guest feedback - Analyzing feedback: quantitative vs. qualitative data - How to use internal surveys to generate online reviews - Q&A: your chance to ask the experts Panelists - Peter Stack, Regional Operations Manager, Jurys Inn Hotels - Daniel E. Craig, Founder, Reknown (Host) - Tim Towle, Co-founder and Director of Product Development, ReviewPro Date & Time: One-hour webinar on Tuesday, November 25th 2014 | 5pm (CET - GMT+1) Click here to convert this to your timezone A link to the recording will be sent to everyone who registers, so be sure to register even if you are unable to attend.