Guests generally, by about 20 percent on average, overpredicted their use of hotel amenities regardless of their purpose of stay (business or leisure), gender, or the type of hotel brand in which they were staying, according to a new study from the Cornell University School of Hotel Administration’s Center for Hospitality Research. The one amenity that guests overpredicted their use of was internet access, both while in room (by 43 percent) and in the lobby (36 percent). Researchers, however, suspect this may have more to do with the fact that smartphones and tablets today often have their own Wi-Fi hotspots. Guests were generally correct in their expectations of using in-room amenities such as a closet, packaged toiletries in the bathroom, a TV, task lighting, a desk, a folio under the door at check-out, and a hair dryer. Get the full story at Skift and Cornell University(free download)