For example, while the Four Seasons Hotel London at Park Lane had a top to bottom renovation five years ago, including putting multiple electric plugs next to the bed, recently it had to add USB ports. This past year it spent $250,000 adding new equipment to its gym to keep pace with what guests have in their homes. The general manager of the property told the audience of a recent industry panel to “get rid of the myth that tech somehow displaces personalized services. The reality is it makes it much easier.” He says app based check-in before guests arrive enables them to order their breakfast while they are on the way to the hotel or send a message to the valet they need a suit pressed so when they get to their rooms they don’t waste a half hour or 45 minutes getting things organized. Get the full story at Forbes