When Christa Brantsch, a Chicago substitute school teacher, bought a $2,000 four-night Expedia package tour to Nassau for a late March getaway for her and her 15-year-old daughter, she did so online. Her main concern was having a relaxing holiday at a good price.

But, Brantsch said, when she got to the three-star Sandyport Beaches Resort, it didn't have some of the features touted on the Expedia Web site. There were no blackout drapes. No in-room safe. No daily housekeeping. The resort's restaurants were closed for renovation. The voice mail didn't work. Neither did the clock radio.

The room didn't live up to its billing. It was so tiny she had to pay for an adjoining room.

Brantsch said she tried to reach Expedia customer service several times from Nassau to complain, but got busy signals or was put on hold. She said she gave up calling to avoid hotel long-distance charges.

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