Disclosure is key and being transparent with guests is necessary to avoid a backlash when it comes to fees and surcharges for extras. Back in 2012, the Federal Trade Commission Division of Advertising Practices in the US issued 22 warning letters to the hotel industry about disclosing resort fees. However, as recently as July 2015, the division made it clear that these surcharges were permissible if disclosed appropriately. A great way to be upfront with guests about fees and surcharges is to disclose them during the booking process, and offer as many as optional extras and add-ons. Get the full story at SiteMinder