Zuji has rolled out an online customer service module for deployment within the Asia Pacific Zuji call centre in an effort to improve customer service and reduce customer enquiries.

Zuji Asia Pacific has chosen services company RightNow to implement the portal in both Chinese and English languages, expected to be completed by January 2007. The deal is worth around $150,000, however this figure is unconfirmed.

Elynn Lorimer, Zuji director of product development, said the driver for the project was to provide information in a consistent, user-friendly way and to update Web information simultaneously.

Lorimer said Zuji parent company Travelocity also uses RightNow CRM products, and central to the deployment is the knowledge foundation, which is an improvement on their existing content management system.

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