The white paper outlines the top five travel industry trends, as follows:

Personalisation: The travel industry is entering a new era of travel personalisation that will benefit both the agent and consumer.

Mobile and payments: The explosion of mobile services in Asia will deliver new innovations in mobile and payments, particularly in user experience and user interface.

Rich Travel Content: Travel content will rise with the implementation of 5G and 6G high speed networks. Content management and integration with non-travel related content.

Voice: Typing, swiping and other forms of interaction are all just intermediate steps as travellers are unable to efficiently talk to a machine.

Internet of Things: IoT technology will help connect the customer with travel consultants at every stage of the travel process and could allow for a "universal travel pass" that can handle multiple currencies and bookings.

Download: The Future of Retail