Throughout 2018, BCD Travel reinvested more than 40 per cent of its earnings back into its technology and infrastructure. A large portion of that was devoted to the company’s digital platforms, including its analytics and intelligence platform DecisionSource, as well as the trip management software TripSource.

The TMC also expanded mobile booking capabilities through TripSourceGo, which allows business travellers to shop and directly book hotel and air content. TripSource also received a number of new features such as voice-enabled services, receipt capture, biometric identification and “I’m safe” check-ins for travellers during a crisis.