This year’s Booking Heroes include Italian B&B owners Corrado and Angela, who treated their guests like family when one was rushed to hospital in the middle of the night; New Zealand apartment owner Sarah, who created an unforgettable first Christmas for a young guest; and receptionists Faith and Ferister from Uganda, who became wedding planners for the day to create a special experience for a bride and groom and their guests at the very last minute.

With almost two-thirds (63%) of global travelers stating that a stay has been improved by the person managing their accommodation going above and beyond, partners like the Booking Heroes are setting the bar high when it comes to offering guests the best experience possible.