Egencia sees these technologies continuing to drive better, more customer-centric experiences. For example, booking processes, particularly air and hotel search, are already leveraging machine learning to sift through a customer’s and their colleagues’ past data and other factors like floor number and room size, to deliver a uniquely personalized experience.

For travel managers, the company sees the dawn of a new era. Travel managers already have dynamic visual analytics that show them where and how they can optimize savings, compliance and even employee satisfaction, bringing more strategic value to their company. Artificial intelligence will take this even further and unlock new ways to do this by running a myriad of simulations and scenarios in the background towards predictive analytics.