The Complete Guest Engagement Guide directly addresses hoteliers who want to quickly adapt to the shifts in communication and provide travelers with the best possible means of exchanging valuable information, as well as feedback, during the entire guest journey.

Direct messaging has proven its popularity in the last few years, given its sense of immediacy and effectiveness in solving requests and issues. TrustYou believes that direct messaging is taking the quality of customer support to a higher level and enables hoteliers to truly listen to their guests’ voices and input.