The new feature enables seamless, two-way communication between business travelers and their hotel at the touch of a finger. Business travelers now have the flexibility to ask questions, confirm details, and share updated travel plans at any step of their journey through the Egencia app.

For instance, a business traveler can now easily request a late check-in in real time when a flight is delayed or even specify pillow type to make their stay more comfortable. Hoteliers can also proactively contact their guests, sending a warm welcome message or offer additional services such as treatments ahead of arrival, enabling them to enhance the customer experience before they have stepped into the lobby.