While 76 percent of 276 travel buyers surveyed said their program is partially integrated – meaning everything from booking to payments, expense management and reporting is part of a single, seamless process – many are still facing challenges along the way.

A new report, “The Journey to Integrated Travel Management”, by ACTE and American Express Global Business Travel (GBT) found online booking tools (OBTs) are the most commonly integrated element of respondents’ programs (92 percent). This is followed by corporate cards (74 percent) and expense management platforms (60 percent).