Representing the country’s hotel industry, the Hellenic Federation of Hoteliers (POX) has brought it to the attention of the tourism and economy ministries and has called for action claiming the policy is impacting the industry.

More specifically, POX is requesting that online booking platforms calculate their commission based on the net room rate charged by the proprietor and not with VAT included.

Speaking to the Greek media, POX President Grigoris Tasios has described Booking.com’s policy – charging a 15-25 percent commission on the total room rate, tax included, and not on the net price – as unacceptable and unfair, and at the expense of hotel operations. According to Tasios, booking platforms end up collecting in the long term 3 to 5 percent of total business profits.