Hotel lobbies have become more than a place to check in, as hoteliers work to transform the spaces into social hubs for guests and locals alike.

During the “Hotel lobbies as a destination” breakout session at the Independent Lodging Congress, Javier Egipciaco, SVP and managing director at Arlo Hotels, said his biggest lobby pet peeve is bad Wi-Fi.

Hotels in top markets should have reliable speedy Wi-Fi, but some don’t because of the old concrete structure the hotel was built in. To attract guests and locals, investing in Wi-Fi upgrades is important, he said.