How can you stay on top of responding to Google reviews? Just ask Jurys Inn. In the past two years the company, which operates 45 properties across the UK, Ireland and the Czech Republic under the Jurys Inn and Leonardo brands, has improved its overall review score significantly while maintaining an impressive quality and turnaround time for management responses.

“The real importance of Google is its prominence in everyday life,” said Alex Hannon, Customer Experience Manager. “It’s almost omnipotent at this point. It’s also the first point of call for people searching for a hotel stay.”