He’s been at Marriott for his entire career, starting when he was working part-time at a call center as a college student more than 25 years ago.

He described his own ever-evolving path to his current position, and shared with LODGING his thoughts on how legacy brands, such as Marriott Hotels and Sheraton, can maintain customer loyalty built up over decades, and otherwise advantageously leverage their reputation and size in today’s competitive environment.

Related: What can travel marketers learn from Marriott's Bonvoy launch?