A major consumer complaint against online travel agencies was upselling on their platforms - a practice where OTAs sign up customers for additional services like travel insurance unless they manually uncheck the options before purchasing. Now, it seems that the law is falling on the side of consumers as extra services can no longer be checked as a default on e-commerce sites.

In connection with this change, some platforms have opted to make these extras more visible in an attempt to entice customers to opt for these purchases.