This is revealed in a new report, 2025: Air Travel for a Digital Age, published by SITA. It found an estimated 68% of all air passengers will be digital travelers by 2025, who will demand more automation and hands-on control over each step of their journey.

They are expected to use their mobile phone to access services ranging from baggage location notifications to boarding and payments. They also want their trip to be delivered as “a single, unified experience” across airports, airlines, border control and other modes of transport from the moment they leave home to arrival at their destination.

“This demographic shift brings with it the expectation to use technology everywhere – including during travel. This will have a profound impact on how passengers interact with airports and airlines by 2025,” said SITA CEO Barbara Dalibard.

Download: 2025 - Air travel for a digital age