The second-generation virtual agent adds broader central reservations systems integration to support additional hotel information searches and the ability to confirm, modify, or cancel reservations. It also enhances the central reservations office ticketing system integration to ensure a seamless transfer between the caller and a live agent when necessary.

Over the next several months, RLH Corporation will continue to build out it’s AI capabilities with further enhancements to support reservations, its Hello Rewards loyalty program, and telephony solutions.

Artificial Intelligence: Where could and should AI be adopted in our industry?