The Competition and Consumer Commission of Singapore (CCCS) has just completed a nine-month study of online travel booking and said in a report released today that many consumers here are affected by misleading practices.

To better protect consumers, the CCCS has issued a set of proposed “dos and don’ts” for all industries dealing with consumers - including online travel booking businesses, which, it said, make up about 60 percent of South-east Asia’s online economy.

The proposed guidelines deal with how these firms should display and advertise their travel packages, flight tickets, and hotel stays, among other marketing material.

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