The process of selecting a new property-management system is very involved - hoteliers should engage in plenty of due diligence and develop critical questions that should be answered ahead of time, including what their PMS provider will do to help ensure the hotel's success during this often-stressful transition.

The first step in the process is to identify the pain points hoteliers have with their current PMS. What is the current system lacking? Is it connectivity, online booking, dynamic pricing? “The pain points they are currently experiencing should be able to be solved with a new technology system,” said Todd Sabo, president of RMS North America.