It may seem counterintuitive that this age group is seeking out human interaction for assistance in planning out their trips - even more so than even Baby Boomers, for whom surfing the Internet does not come quite as naturally.

One reason might be that, at this point in their lives, Millennials are still working full-time, raising children, etc., whereas many Baby Boomers are now retired and therefore have the time to invest in researching and weighing the options to be found through the Internet search engines.

Related: MMGY 2020 Portrait of American Travelers survey