Business Travel

BCD Travel launches Connect, a digital engagement platform for corporate travelers

Sep 30, 2019 / BCD Travel
BCD Travel
BCD Travel

Client platform offers access to BCD applications, peer collaboration, training material and industry information.

Connect provides a community environment that fosters program value and collaboration between BCD and their global customers.

In addition to community inspired discussion groups, Connect serves as a single destination for program best practices, product updates and case studies, proprietary research, industry trends, support, account details and more.

Products & Services

Hyatt introduces new lifestyle brand: Caption by Hyatt

Sep 30, 2019 / Hyatt

Hyatt has announced the introduction of Caption by Hyatt, a new lifestyle brand aimed at inspiring connections between people.

The new brand sits within the select service category and aims to bring people closer together by allowing them to work, eat or socialize in flexible communal spaces that encourage conversations and connections.

Caption by Hyatt properties will feature rooms and common areas that are flexibly designed in order to allow guests to move things around and make their own space for lounging and small events.

Social spaces will be “richly designed and unexpectedly put together” to encourage guests to stay and spark conversations. The hotels will also have a rotating calendar of DIY and hosted events from trunk shows to local beer tastings.


U.S. Congress takes aim at hidden hotel resort fees

Sep 30, 2019 / Resort Fee

Rep. Eddie Bernice Johnson and Rep. Jeff Fortenberry last week introduced bipartisan legislation, called the “Hotel Advertising Transparency Act of 2019,” aimed at making the practice of charging resort fees illegal.

The Hotel Advertising Transparency Act of 2019 would prohibit hotels and other places of short-term lodging from advertising a rate for a room that does not include all required fees other than taxes and fees imposed by a government.

The bill must first be passed by the House Committee on Energy and Commerce before it would go to a full House vote, followed by the same process in the Senate.

The Federal Trade Commission, along with attorneys general from across the country, would have the ability to enforce this provision through the Federal Trade Commission Act.


Thomas Cook collapse cost Tunisian hotels €70 million

Sep 30, 2019 / Thomas Cook

Tunisian hotels have been left €70 million out of pocket as a result of Thomas Cook’s collapse, the country’s tourist board has said.

Wahida Jaiet, UK and Ireland director of the Tunisia National Tourist Office said 40 hotels were not paid – and that Thomas Cook customers accounted for nearly 60% of UK holidaymakers in the North African destination.

Jaiet said: “Forty hotels were affected and were contracted exclusively or partially with Thomas Cook. The debt was €70 million to those hotels.” Thomas Cook customers accounted for 107,000 of 180,000 UK visitors traveling to the destination.

Data Protection

Malware targeting credit cards strikes hotel websites

Sep 30, 2019 / Direct Bookings

A fresh wave of Magecart-linked attacks is taking place with two hotel chains becoming the latest victims.

The malware used in this attack, Magecart, has been used in dozens of other high-profile incidents.

Magecart, a loose affiliation of attack groups responsible for payment-card attacks on Ticketmaster, Forbes, British Airways, Newegg and others, typically inserts virtual credit-card skimmers, also known as formjacking, into a web application (usually the shopping cart), stealing credit card information to sell on the black market.

The party in both instances was Roomleader, a Barcelona-based provider of digital marketing and web-development services.