ASTA aims to shield hotel guests from resort fee pain

Oct 15, 2019 / ASTA

ASTA has launched an advocacy campaign in support of the Hotel Advertising Transparency Act of 2019, bipartisan legislation introduced in Congress in late September.

The travel advisor organization issued a letter to members on October 9 announcing its support of the bill, which is sponsored by Rep. Eddie Bernice Johnson, a Texas Democrat, and Jeff Fortenberry, a Republican of Nebraska. Travelers United and Consumer Reports likewise back the measure.

The bill seeks to bar hotels and other short-term rentals from tacking on fees, which can include anything from maid service to fitness center access, that aren’t shown up-front in the advertised room rate.

Business Travel

Cvent urges MICE Professionals to embrace entrepreneurial spirit

Oct 15, 2019 / Cvent

CEO and Founder Reggie Aggarwal delivered an inspirational keynote speech to more than 1,300 event and hospitality professionals at the third annual Cvent CONNECT Europe.

Aggarwal urged attendees, and the MICE industry at large, to embrace their entrepreneurial spirit, uncover new business opportunities, and find ways to capitalise on the growing MICE industry, which is projected to reach $1.4 billion by 2025.

Cvent now has more than 27,000 customers and 300,000 users worldwide. Through its cutting-edge technology, the company has powered more than 3.5 million events for some of the most recognised brands in the world and has helped hundreds of thousands of hotels and venues connect with their customers and grow their MICE business.


For ANA, the future of travel is about sitting at home

Oct 15, 2019 / ANA

Concerns about sustainability and movements like 'flight-shaming' are taking a toll on carbon-intensive airlines, which are now looking at newer revenue models.

Japan’s biggest airline is betting that the future of travel isn’t traveling at all. For the last month, a married couple in Oita Prefecture has been interacting with a robot - called an Avatar - that’s controlled by their daughter hundreds of miles away in Tokyo.

It may seem like an odd gambit for a global airline. But as populations age, tourism hot-spots get more crowded, and overseas travel becomes less sustainable, ANA and its competitors are betting that they can make money by keeping would-be travelers happily at home.

Digital Marketing

Olo helps restaurants access traffic from Google’s platforms

Oct 15, 2019 / Google

Ninety percent of consumers research restaurants online before dining - more than any other business type - and the vast majority of those web searches start on Google.

Google has been ambitious in its movement into the restaurant vertical this year. It’s been five months since the company announced that it would be making food ordering available in search, Maps, and via Google Assistant.

Google added an “Order Online” button that appears when consumer search for supported restaurants in Search and Maps. Customers have the option to choose which service to order their food through.

In the five months since the feature’s debut, food ordering through the Maps product has seen particularly impressive growth.

Market Data

A smart approach to economic downturns for hotel chains

Oct 15, 2019 / apaleo (sponsored)

From Brexit to various trade wars, to protests in Hong Kong, there’s plenty to be concerned about. But don’t panic; studies show that’s a bad move.

It’s most important to start thinking carefully about how to handle a downturn in business if it comes.

According to Harvard Business Review, a new study which companies bounce back afterward. In 2010, a team of researchers scoured the last three global recessions (the 1980 crisis, the 1990 slowdown, and the 2000 bust).