Products & Services

Celebrating its centennial, Hilton looks to the future

Apr 22, 2019 / Hilton
Shutterstock
Shutterstock

The company has now grown to a portfolio of 17 brands making up more than 5,600 rooms across 13 countries and territories.

Today, the company is doing things that Conrad Hilton couldn’t conceive without technology. One thing that remains is the core vision that he had built, which was trying new things and taking inspiration from everyday occurrences, said Mark Weinstein, SVP and global head of customer engagement, loyalty and partnerships at Hilton.

Get to know your customers, treat them as if it’s a colleague, friend or community member, understand them so well that you (not) only know what they want and need, but things they haven’t even imagined … whether it’s for business or pleasure” he said.

Products & Services

Marriott plans world’s tallest modular hotel in NYC

Apr 22, 2019 / Hotel Design
Marriott International
Marriott International

The 360-foot-tall tower will represent a milestone for Marriott’s ongoing initiative to encourage hotel developers to embrace modular for new construction projects.

The 168-room, 26-story AC Hotel New York NoMad is scheduled to rise at 842 Sixth Avenue with prefabricated guestrooms arriving at the hotel site fully constructed, inside and out.

Besides finished, painted walls, each “module” will contain a fully outfitted guest room – with beds, sheets, pillows, flooring and even toiletries. The hotel’s roof and rooftop bar are expected to be produced using modular construction, and its more customized public areas such as the restaurant and lobby are expected to be constructed using traditional methods.

Distribution

Middle East: Online payment solutions crucial to travel

Apr 22, 2019 / Trends
Shutterstock
Shutterstock

The Middle East is a powerful microcosm of how the travel online payments industry can develop, largely thanks to its very young, tech-savvy population.

At WiT Middle East, Checkout.com’s Remo Giovanni Abbondandolo (vice president of business development, MENA) presented a comprehensive report on the state of online payments in the Middle East travel industry.

During his exclusive presentation, Abbondandolo gave an in-depth view on the purchasing behaviors of travelers in the Middle East, where the opportunities lie and what some of the core challenges facing the industry are, as online payments begin to overtake traditional methods.

Distribution

Google turns on "Reserve" for TripAdvisor

Apr 22, 2019 / Google
Shutterstock
Shutterstock

Google has turned on their Reserve relationship with TripAdvisor allowing consumers to purchase tickets directly from the Business Profile.

The Buy Tickets buttons, apparently now visible on many more venues, are very visible on both mobile and the desktop and are an obviously clear call to action like the Book button for restaurants and spas.

When the Buy Tickets button is clicked you are brought to an e-commerce interface allowing you to select the date, the type and number of tickets and then asked to pay with Google Pay.

Transportation

Tesla plans to launch driverless taxi service in 2020

Apr 22, 2019 / Guest Experience
Tesla
Tesla

Tesla says that next year, it’ll leverage a fraction of the millions of Tesla cars on the road to launch an autonomous taxi service powered by its Autopilot software.

Any owner will be able to add or remove their car from the Tesla network and earn revenue (of which Tesla will take a 25% to 30% cut), and in areas where there aren’t a large pool of vehicles available, Tesla will supply its own.

Robo-taxi customers will be able to summon participating cars “from [their] parking lots” using a bespoke mobile app. The company expects the network will have as many as a million cars in the next year and a half.

Distribution

Why Book Direct? Highlights From HSMAI Europe’s ROC & DOC 2019

Apr 22, 2019 /
HSMAI Europe
HSMAI Europe

At 2019’s HSMAI ROC & DOC conference, 80 DAYS’ Chris McGuire hosted a series of roundtable discussions about the challenges and opportunities for hotels to drive direct bookings.

The discussions involved not only staff from hotels’ marketing and revenue teams, but also from suppliers, consultants and metasearch channels.

The first interesting topic to come up was whether a direct booking was truly more valuable than that of a booking by other means. When you add up the cost of your own advertising, the website, the booking engine, the staff and consultants, etc., sometimes booking direct can prove less cost effective.

Personalization

Apple Core Hotels selects Cendyn to power CRM across hotel group

Apr 22, 2019 / Cendyn (sponsored)
Apple Core Hotels
Apple Core Hotels

Cendyn will implement CRM at Apple Core’s hotels, bringing to light intuitive marketing automation and guest intelligence.

This will mobilize Apple Core Hotels to employ data collected from multiple channels to gain an accurate, single source of truth for each guest. This visibility and accessibility will provide each Apple Core property a clear understanding of its guest history and preferences in real time, while providing total chain visibility to hotel management for all locations.

Moreover, Cendyn eInsight CRM will help Apple Core Hotels further personalize a guest experience that empowers exceptional service, leverage tools that build lasting brand loyalty, and drive direct bookings.